Sue Miller has been with the agency since May 1986. She has over 32 years of experience in the insurance field. Prior to joining the agency, Sue worked at a Farmers Insurance Agency in Orange County, CA. She is licensed to sell personal and business insurance in Iowa, Wisconsin, Illinois and Minnesota. Sue specializes in business insurance and also handles all office operations including accounting and office management. She serves as COO & VP of O’Connor & English Insurance Agency.
Sue is married to Jim Miller who owns Key City Recycling in Dubuque. She has three daughters, one step son and three grandchildren. Sue and her husband are members of the Julien Dubuque Yacht Club. In her spare time she enjoys spending time with her grandchildren Kendyl, Braylee and Parker, golfing, and taking care of her Yorkies.
Tammy Klein, CISR, CPIW, CSRM joined the agency in 1998 already having 10 years of insurance experience. Tammy specializes in personal lines, group/individual health and life insurance. She earned the Certified Insurance Service Representative (CISR) designation in 1997, and earned her Quality Risk Management for Schools (CSRM) in 2016. Both are nationally recognized as important credentials for insurance agents, benefiting her agency and clients. Tammy graduated from NICC with an Associate’s Degree in marketing/management.
Tammy is married to Patrick (Chico) and they have 2 daughters, Allison and Anna. Together, they own and operate a farm and co-own T & K Pumping, Inc. In her free-time, Tammy volunteers at her daughters’ schools, she also likes to boat, garden, and attend sporting events for her daughters. In the winter her family likes to snowmobile.
Mike Felderman has been with the agency since October 2009 as an Account Executive specializing in personal and commercial insurance in Iowa, Illinois and Wisconsin. Mike is a graduate of the University of Northern Iowa, with a degree in business management. Mike’s prior experience includes 7 years (1979-1986) in the insurance business with State Farm Insurance and O’Connor & Associates Insurance, business management experience in the ownership of a martini bar and a sports bar. Mike is currently a PGA Golf professional, since 1986, with 25 years of management experience at Eagle Ridge Inn & Resort and Fillmore Fairways Golf Course.
Mike and his wife Deb, a Physical Therapist Assistant at Ennoble Skilled Nursing and Rehabilitation Center, have been married for over 37 years, with 3 children; Stacy(Jim) Hirsch, Brad and Todd. In his free time, Mike likes to golf and spend as much time as possible with his grandson Quintin and granddaughter Ilee.
Brenda Lewis originally joined the agency in August 1998, earned her personal lines license in July 1999 and worked as a customer service representative. In 2003, she obtained a commercial insurance license from the State of Iowa. She also manages commercial claims for the office. Brenda is licensed to sell personal and property & casualty insurance in Iowa. In 2003 she obtained a commercial insurance license from the State of Iowa and is licensed to sell personal and property and casualty insurance. She also manages commercial claims for the agency. She holds an associate of applied science degree as an administrative assistant from Northeast Iowa Community College.
Brenda is married to her husband Terry, a Quality Engineer at John Deere Dubuque Works. Together they have one son, Elijah and a dog, Carver.
In her free time, Brenda likes to read, visit with family especially her niece and nephews, take Carver for walks and watch Elijah play basketball, baseball and soccer.
Shelly Dahler has been with the agency since April 2013. She is licensed to sell personal insurance in Iowa and Wisconsin and handles all advertising/marketing. She holds a Master’s of Science Degree in Educational Psychology from the University of Wisconsin, Milwaukee.
Shelly is married to her husband, Graham, Assistant Vice President of Property and Casualty/Marketing Representative III Eastern Iowa for Iowa Bankers Insurance & Services. Together, they have two children, Conner & Alaina. In her free time Shelly enjoys attending Packer Games, reading, cooking, crafts, and spending time with family.
Tim English, CIC, Tim English started his insurance career with Prudential Insurance in 1981. After several years there, he went into the Independent Agency System. He started working at Insurance Associates of the Midwest in 1992, and in 1998, he purchased Ross, English and Associates, formerly known as Insurance Associates. In 2012, Tim purchased O’Connor and Associates from State Central Bank. English Insurance Agency now has two locations in Dyersville and Dubuque.
Tim has held the professional designation of Certified Insurance Counselor since 1996.
Tim is active in the community serving on numerous civic and church organizations. He currently serves on the Board of Directors for Independent Insurance Agents of Iowa, Dyersville Economic Development, and Mercy Hospital Dyersville Board of Trustees.
Tim and his wife, Angela, have two children, Claire and Bennett. They enjoy attending their kids’ many activities. In their spare time they attend Hawkeye sporting events, golf, and travel.
A native of Hopkinton IA, Derrick graduated from the University of Northern Iowa with a degree in Family Services. He started his career as a social work family provider with Families First Counseling Services in Dubuque in 2008.
Derrick joined English Insurance Agency in 2014, specializing in personal, business, property, and life and health insurance. He has received personal, property and casualty, and life and health state insurance licenses in 2014. Derrick currently is serving on the Young Agents Committee with the Independent Insurance Agents of Iowa, as well as a committee member on the Dyersville Young Professionals Group and St. Francis Xavier Parish Counsel.
Derrick has past experience in coaching high school baseball at Maquoketa Valley, where he attended high school, and high school football at Cascade High School.
Derrick is married to his wife Miki, and they have three children, Jaxson, Adrianne, and Bo. In his free time, Derrick enjoys attending Iowa Hawkeye football games, traveling, and spending time with his family and friends.
Joyce Heims has been with the agency since May 1979, and has over 37 years of experience in the insurance field. She is licensed to sell Commercial, Personal, Life and Health. Joyce manages the Commercial Lines Department in the Dyersville Office.
Joyce is married to her husband, Lenny, a salesman for Tri-State Agri Distributing. Together they have three children. Kristi and Phil are in Chicago and just had identical twin girls, Parker and Avery, Matt and Ivy live in LaCrosse, Wisconsin and Troy is an engineer with John Deere in Davenport.
In her free time, Joyce enjoys time with her children, her two grandbabies, going on motorcycle rides with Lenny, and walking with her walking buddies.
Mary Nell Batterton, CPIW, started her insurance career at the agency in1975. She manages the personal and farm insurance departments. She is licensed to sell personal, business, life and health insurance.
Mary Nell has obtained her Certified Professional Insurance Women (CPIW) and completed the Allied Insurance Sales Ph.D. program.
Mary Nell is married to Doran, who retired from Three Rivers FS after 40 years. They are parents of two children. Andy and his wife have two children and daughter, Emily and her husband have two sons.
Mary Nell has been involved in various school and church activities and is currently a member of St. Anne’s Mothers Club. Mary Nell enjoys watching the Hawkeyes, golfing, and walking with friends.
Amy Glaza has been with the agency since June 2013. She is licensed in Personal Lines Insurance and holds a Bachelor's of Science Degree in Communications from Southern Illinois University, Edwardsville. She enjoys spending time with her family, working out and cheering on the Chicago Bears, Chicago Cubs and the St. Louis Blues!