CALL US:
Dubuque: 563.557.7440
Dyersville: 563.875.2716

Meet Our Team

Dubuque - O'Connor & English Insurance

  • Tim English

    President, Owner, Agent
    Office: 563-875-2716
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
    Get Directions >>

    Tim English, CIC, Tim English started his insurance career with Prudential Insurance in 1981.  After several years there, he went into the Independent Agency System.  He started working at Insurance Associates of the Midwest in 1992, and in 1998, he purchased Ross, English and Associates, formerly known as Insurance Associates.  In 2012, Tim purchased O’Connor and Associates from State Central Bank.  English Insurance Agency now has two locations in Dyersville and Dubuque.

    Tim has held the professional designation of Certified Insurance Counselor since 1996.

    Tim is active in the community serving on numerous civic and church organizations including President of the Independent Insurance Agents of Iowa 2018/2019, Board Chair of the Mercy Hospital Board of Trustees, and Dyersville Economic Development.

    Tim and his wife, Angela, have two children, Claire and Bennett.  They enjoy attending their kids’ many activities.  In their spare time they attend Hawkeye sporting events, golf, and travel.

  • Sue Miller

    Vice President/COO
    Office: 563-557-7440
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
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    Sue Miller has been with the agency since May 1986. She has over 32 years of experience in the insurance field. Prior to joining the agency, Sue worked at a Farmers Insurance Agency in Orange County, CA. She is licensed to sell personal and business insurance in Iowa, Wisconsin, Illinois and Minnesota. Sue specializes in business insurance and also handles all office operations including accounting and office management. She serves as COO & VP of O’Connor & English Insurance Agency.

    Sue is married to Jim Miller who owns Key City Recycling in Dubuque.  She has three daughters, one step son and three grandchildren.  Sue and her husband are members of the Julien Dubuque Yacht Club.   In her spare time she enjoys spending time with her grandchildren Kendyl, Braylee and Parker, golfing, and taking care of her Yorkies.

  • Tammy Klein

    Agent
    Office: 563-557-7440
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
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    Tammy Klein, CISR, CPIW, CSRM joined the agency in 1998 already having 10 years of insurance experience.  Tammy specializes in personal lines, group/individual health and life insurance.  She earned the Certified Insurance Service Representative (CISR) designation in 1997, and earned her Quality Risk Management for Schools (CSRM) in 2016. Both are nationally recognized as important credentials for insurance agents, benefiting her agency and clients.  Tammy graduated from NICC with an Associate’s Degree in marketing/management.

    Tammy is married to Patrick (Chico) and they have 2 daughters, Allison and Anna.  Together, they own and operate a farm and co-own T & K Pumping, Inc.  In her free-time, Tammy volunteers at her daughters’ schools, she also likes to boat, garden, and attend sporting events for her daughters.  In the winter her family likes to snowmobile.

  • Brenda Lewis

    Agent
    Office: 563-557-7440
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
    Get Directions >>

    Brenda Lewis joined the agency in August 1998, earned her personal lines license in July 1999 and worked as a Customer Service Representative. In 2003, she obtained a commercial insurance license from the State of Iowa.  She also manages commercial claims for the office. Brenda is licensed to sell personal and property & casualty insurance in Iowa. She holds an Associate of Applied Science Degree as an Administrative Assistant from Northeast Iowa Community College.

    Brenda is mother to one son, Elijah and together they have a dog named Carver.

    In her free time, Brenda likes to spend time with family especially her son, niece and nephews, take Carver for walks, watch Elijah and her nephews play sports, read, and play cribbage.

  • Shelly Dahler

    Agent
    Office: 563-557-7440
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
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    Shelly Dahler, CISR, joined the agency in 2013. She holds a Master’s of Science Degree in Educational Psychology from the University of Wisconsin – Milwaukee. She is licensed to sell personal insurance in Iowa and Wisconsin and handles all advertising/marketing.  In 2018 Shelly earned the Certified Insurance Service Representative (CISR) designation. This is nationally recognized as an important credential for insurance agents benefiting her agency and clients. 

    Shelly is married to her husband, Graham, Assistant Vice President of Property and Casualty/Marketing Representative III Eastern Iowa for Iowa Bankers Insurance & Services.  Together, they have two children, Conner & Alaina. In her free time Shelly enjoys attending Packer Games, reading, cooking, crafts, and spending time with family.    

  • Jodi Herbst Riedl

    Agent
    Office: 563-557-7440
    Fax: (563) 583-9142
    1545 Associates Dr # 103
    Dubuque IA 52002
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    Jodi L. Herbst Riedl has joined O’Connor & English Insurance as a Life & Disability Specialist. Jodi has over 20 years’ experience in the insurance industry specializing in disability and life insurance for individuals, business owners, and key person coverage. Her experience on the individual and commercial side brings value to every client she works with. Jodi is licensed in P&C, Life, Health, Securities 6 & 63.

Dyersville - English Insurance

  • Tim English

    President, Owner, Agent
    Office: 563-875-2716
    Fax: 563-875-2744
    129 1st Ave East
    Dyersville IA 52040
    Get Directions >>

    Tim English, CIC, Tim English started his insurance career with Prudential Insurance in 1981.  After several years there, he went into the Independent Agency System.  He started working at Insurance Associates of the Midwest in 1992, and in 1998, he purchased Ross, English and Associates, formerly known as Insurance Associates.  In 2012, Tim purchased O’Connor and Associates from State Central Bank.  English Insurance Agency now has two locations in Dyersville and Dubuque.

    Tim has held the professional designation of Certified Insurance Counselor since 1996.

    Tim is active in the community serving on numerous civic and church organizations including President of the Independent Insurance Agents of Iowa 2018/2019, Board Chair of the Mercy Hospital Board of Trustees, and Dyersville Economic Development.

    Tim and his wife, Angela, have two children, Claire and Bennett.  They enjoy attending their kids’ many activities.  In their spare time they attend Hawkeye sporting events, golf, and travel.

  • Derrick Parsons

    Agent
    Office: 563-875-2716
    Fax: 563-875-2744
    129 1st Ave East
    Dyersville IA 52040
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    Derrick Parsons, CIC, A native of Hopkinton IA, Derrick graduated from the University of Northern Iowa with a degree in Family Services. Derrick joined English Insurance Agency in 2014, specializing in personal, business, property, and life and health insurance. He received personal, property and casualty, and life and health state insurance licenses in 2014. He earned the Certified Insurance Counselor (CIC) designation in April 2018. This is nationally recognized as an important credential for insurance agents, benefiting his agency and clients. 

    Derrick currently serves on the Young Agents Committee with the Independent Insurance Agents of Iowa, as well as a committee member on the Dyersville Young Professionals Group and St. Francis Xavier Parish Counsel. Derrick has past experience in coaching high school baseball at Maquoketa Valley and high school football at Cascade High School.

    Derrick is married to his wife Miki, and they have three children, Jaxson, Adrianne, and Bo.  In his free time, Derrick enjoys attending Iowa Hawkeye football games, traveling, and spending time with his family and friends.

  • Joyce Heims

    Agent
    Office: 563-875-2716
    Fax: 563-875-2744
    129 1st Ave East
    Dyersville IA 52040
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    Joyce Heims has been with the agency since May 1979, and has over 37 years of experience in the insurance field.  She is licensed to sell Commercial, Personal, Life and Health.  Joyce manages the Commercial Lines Department in the Dyersville Office.

    Joyce is married to her husband, Lenny, a salesman for Tri-State Agri Distributing.  Together they have three children.  Kristi and Phil are in Chicago and have twin girls, Parker and Avery, Matt and Ivy live in LaCrosse, Wisconsin and Troy is an engineer with John Deere in Davenport.

    In her free time, Joyce enjoys time with her children, her two grandbabies, going on motorcycle rides with Lenny, and walking with her walking buddies.

  • Mary Nell Batterton

    Agent
    Office: 563-875-2716
    Fax: 563-875-2744
    129 1st Ave East
    Dyersville IA 52040
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    Mary Nell Batterton, CPIW, started her insurance career at the agency in1975.  She manages the personal and farm insurance departments.  She is licensed to sell personal, business, life and health insurance. Mary Nell has obtained her Certified Professional Insurance Women (CPIW) and completed the Allied Insurance Sales Ph.D. program.

    Mary Nell is married to Doran, who retired from Three Rivers FS after 40 years.  They are parents of two children. Andy and his wife have two children and daughter, Emily and her husband have three sons.

    Mary Nell has been involved in various school and church activities and is currently a member of St. Anne’s Mothers Club.  Mary Nell enjoys watching the Hawkeyes, golfing, and walking with friends. 

  • Amy Glaza

    Personal Lines Agent
    Office: 563-875-2716
    Fax: 563-875-2744
    129 1st Ave East
    Dyersville IA 52040
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    Amy Glaza: CISR has been with the agency since June 2013.  She is licensed in Personal Lines Insurance and holds a Bachelor's of Science Degree in Communications from Southern Illinois University, Edwardsville.  She enjoys spending time with her family, working out and cheering on the Chicago Bears, Chicago Cubs and the St. Louis Blues! She earned the Certified Insurance Service Representative (CISR) designation in June 2018. This is nationally recognized as an important credential for insurance agents, benefiting her agency and clients.